Unable to log in to Plesk: HTTP Error 403.14 – Forbidden

Symptoms

• Unable to log in to Plesk:

  HTTP Error 403.14 - Forbidden

• When logging in to Plesk from the server directly, the following error message is shown in a browser:

  HTTP Error 403.14 - Forbidden The Web server is configured to not list the contents of this directory. Detailed Error Information: Module DirectoryListingModule Requested URL https://203.0.113.2:8443/admin/ Notification ExecuteRequestHandler Physical Path C:Program Files (x86)ParallelsPleskadminapplicationadminpublic Handler StaticFile Logon Method Anonymous Error Code 0x00000000 Logon User Anonymous

Cause

The URL Rewrite module is broken.

Resolution

1. Connect to the Plesk server via RDP.
2. Click the Start button and type CMD. Open the proposed Command Prompt;

3. Stop IIS Manager:

   C:> iisreset /stop

4. Run

   C:> ParallelsInstallerparallelsPANEL-WIN_17.8.11thirdparty-windows-x86_64rewrite_7.2.1980_x64.msi

   file and remove URL Rewrite module:
   

5. Run

   C:> ParallelsInstallerparallelsPANEL-WIN_17.5.3thirdparty-msi-Windows-any-x86_64rewrite_7.2.1952_x64.msi

   and install URL Rewrite module.

6. Restart IIS Manager:

   C:> iisreset