Servers show “no data received” after the update of the 360 Monitoring agent to version 1.2.45

Symptoms

• Servers show "No data received" after the update of the 360 Monitoring agent to version 1.2.45

• The status of the agent360 service shows the following error:

  # systemctl status agent360
  ...
  UnboundLocalError: local variable 'connection' referenced before assignment

• The following error is presented in /var/log/agent360.log:

  Failed to submit collection: module 'certifi' has no attribute 'contents'

Cause

The certifi module of Python 3 is outdated.

Note: The agent started using newer functions of the module. The corresponding bug has been confirmed.

Resolution

1. Connect to the server via SSH

2. Update the module:

   # pip3 install certifi --upgrade

3. Restart the service:

   # systemctl restart agent360