RAM value is not calculated in the Plesk Repair Kit: Repair action ‘repairmng.exe –get-system-resources’ execution failed

Symptoms

• RAM is not calculated in the Repair Kit. The following error is provided instead under the RAM section:

  Can not retrieve information about memory usage:
  Completed only 0 of 4 bytes at (Con::OverlappedPipe::externalComplete line 392) at Unable to call readMessage() (RunTume::PipeClient::readMessage line 122) at execUtil("C:Program Files (x86)Pleskadminbin64repairmng.exe" --get-system-resources) (PleskRepair::DefaultSystemHelper::execUtil line 45) at Repair action 'repairmng.exe --get-system-resources' execution failed(PleskRepair::ExecUtilAction::execute line 33)

Cause

Corrupted repairmng.exe file.

Resolution

1. Connect to the server via RDP.

2. For security reasons copy the current C:Program Files (x86)Pleskadminbin64repairmng.exe file to any directory, for example, to the Desktop.

3. Create a temporary directory on a Desktop named 'Backend'. Its full path will be: C:UsersAdministratorDesktopBackend.

4. Start the Command prompt.

5. Switch to the directory where Plesk MSIs are stored. It's located in C:ProgramDataPleskInstaller... or in C:ParallelsInstaller....
   Select the latest version of Plesk available in the directory. The command should be like below:

   C:> cd C:ProgramDataPleskInstallercachepoolreleasePANEL-WIN_18.0.XXdist-windows

6. Unpack the plesk-backend.msi from this directory to the temporary folder created on step 3:

   C:> msiexec /a plesk-backend.msi /qb TARGETDIR=C:UsersAdministratorDesktopBackend

7. Replace the original C:Program Files (x86)Pleskadminbin64repairmng.exe file with the one from the unpacked MSI C:UsersAdministratorDesktopBackendProgram FilesParallelsPleskadminbin64repairmng.exe:

   C:> copy "C:UsersAdministratorDesktopBackendProgram FilesParallelsPleskadminbin64repairmng.exe" "C:Program Files (x86)Pleskadminbin64repairmng.exe"