Symptoms
-
The website example.com is unavailable with the error message:
HTTP Error 500.0 - external Server Error
C:Program Files (x86)PleskAdditionalPleskPHP70php-cgi.exe - The FastCGI process exited unexpectedly - More than one site is using shared application pool "plesk(default)(4.0)(pool)" at Windows > Server Manager > Tools > IIS Manager > hostname > Application Pools > plesk(default)(4.0)(pool) > View Applications.
Cause
Domains with different ASP.NET versions use shared application pool.
Resolution
- Log into Plesk.
- Enable dedicated application pool for both websites in Domains > example.com > Dedicated IIS Application Pool for Website > Switch On.
- Disable it again in Domains > example.com > Dedicated IIS Application Pool for Website > Switch Off.