Plesk error: this license key is detected as terminated

Symptoms

• Plesk shows the following error:

  Error: The license key is invalid. In order to use Plesk, please obtain and install a new valid license key.
  The license key is intended only for use with Parallels Plesk operating inside the following virtual environments: Parallels Virtuozzo Containers, VMWare, Microsoft Hyper-V, Xen, KVM, Parallels Server.

• Clicking Retrieve Keys gives the following error in
/usr/local/psa/admin/logs/panel.log
or in
%plesk_dir%adminlogsphp_error.log
:

  ERR (3) [panel]: KeyUpdate Result code: 2 Unspecified error
  ERR (3) [panel]: KeyUpdate Result desc: This license key is detected as terminated. No further actions with this license key are allowed
  ERR (3) [panel]: KeyUpdate Result code: 2 Preparation error
  ERR (3) [panel]: KeyUpdate Result desc: Cannot find a key for product "plesk-unix"

Cause

License has been terminated by the license owner

or

File
'/etc/sw/keys/registry.xml'
is corrupted or has improperly set permissions/owner.

Resolution

1. Connect to the server via SSH/RDP and reinstall Plesk micro-updates:

   For Windows :

   C:> %plesk_bin%ai.exe --console --select-release-current --reinstall-patch --install-component base

   For Linux :

   # plesk installer --select-release-current --reinstall-patch --install-component base

2. Make sure the file
'/etc/sw/keys/registry.xml'
exists and and has correct permissions:

   # ll -lta /etc/sw/keys/registry.xml
   -rw-rw---- 1 root swkey-data 9908 Aug 22 10:54 /etc/sw/keys/registry.xml

3. Confirm that the license can be updated by Plesk Daily Maintenance script:

   For Windows :

   C:> %plesk_bin%php.exe -q "%plesk_dir%adminplibDailyMaintainancescript.php" -f Update

   For Linux :

   # /usr/local/psa/bin/sw-engine-pleskrun /usr/local/psa/admin/plib/DailyMaintainance/script.php -f UpdateKeys

4. If it does not help, contact the license owner to check why license got terminated. For further details, contact Plesk Sales team.

See also :

License key automatically terminated [Troubleshooting]