Symptoms
-
The Monitoring extension shows the following error message:
The System Health Monitor component was not found.
Parallels.Diagnostics.HealthMonitoringService - ParallelsHealthMonitor can not be started: initialization failed.
System.NullReferenceException: Object reference not set to an instance of an object.
at Parallels.Diagnostics.ObjectFactory.CreateProvider()
at Parallels.Diagnostics.PerformanceMonitor..ctor(MonitorConfiguration configuration)
at Parallels.Diagnostics.HealthMonitoringService.InitializeMonitor(Object state) -
When clicking the "Fix installation" button, the operation fails with this error message:
An error occurred while fixing the installation: The System Health Monitor component was not found. Please reinstall the component via the following console command: `plesk sbin ai.exe remove --components health-monitoring && plesk sbin ai.exe add --components health-monitoring && plesk bin extension -i monitoring`
- Parallels.MonitorSrv.exe generates high CPU utilization.
Cause
Health-Monitoring installation is corrupted.
Resolution
Reinstall the extension:
-
Connect to the Plesk server via RDP.
-
Run the following command to reinstall Health-Monitoring:
C:> plesk sbin ai.exe remove --components health-monitoring && plesk sbin ai.exe add --components health-monitoring && plesk bin extension -i monitoring