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Knowledge Base

Mails are not received in Plesk with Plesk Premium Antivirus (DrWeb): contains an object which cannot be checked by antivirus

 
antivirusgrafanamailplesk for linuxpremium antivirus

Symptoms

Mails are not received in Plesk with Plesk Premium Antivirus (DrWeb), the emails are bounced with the following message:

Dear User,
A message with the following attributes was not delivered because it contains an object which cannot be checked by antivirus.
Relaying such messages is blocked by administrator.
...
Detailed report:
The filter fails to pass object to the DrWEB daemon

Cause

Another service is using port 3000 which should be used by Plesk Premium Antivirus (DrWeb):

# netstat -putan | egrep ":3000|:3030" | grep LISTEN
tcp 0 0 127.0.0.1:3030 0.0.0.0:* LISTEN 1441/grafana-server
tcp 0 0 127.0.0.1:3000 0.0.0.0:* LISTEN 1644/grafana-server

Resolution

  1. Connect to the server via SSH

  2. Stop the 3rd party service to free up the port 3000:

    # systemctl stop grafana-server

  3. Restart DrWeb daemon service:

    # systemctl restart drwebd

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