License was not automatically updated in Plesk: KeyUpdate Result code: 2 Network failure

Symptoms

• Plesk license was not automatically updated on a server with one of the following messages:

  Warning: You are currently operating within the grace period of your product license. To update your product license, select the Retrieve Keys option on the License Management page.

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  Your license key has expired. To continue using your Plesk, you must purchase a non-expiring commercial license key.

• The following message is received by Plesk administrator:

  Unable to update EXT.12345678.1234: an error occurred while processing your key. You can try to retrieve the key manually in Plesk (Tools & Settings > License Management) or let Plesk try to update it in the next 24 hours. If you do not want to receive this notification any more, remove this key from Plesk.

• The following errors can be found in the /var/log/plesk/panel.log file:

  ERR [panel] KeyUpdate Result code: 2 Network failure
  ERR [panel] KeyUpdate Result desc: Not valid XML. XML parsing failed

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  ERR [panel] KeyUpdate Result code: 2 Network failure
  ERR [panel] KeyUpdate Result desc: Not valid XML. no element found

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  TLSv1.2 (OUT), TLS header, Certificate Status (22): > SSL data removed for security reason
  * TLSv1.2 (OUT), TLS handshake, Client hello (1): > SSL data removed for security reason
  * Unknown SSL protocol error in connection to ka.plesk.com:5224 * Closing connection 0 cURL verbose output:
  * Could not resolve host: ka.plesk.com * Closing connection 0

Cause

The corrupted file /etc/sw/keys/registry.xml or Plesk licensing server (Key Administrator) is overloaded with the same requests.

Resolution

1. Connect to the server via SSH.

2. Remove the /etc/sw/keys/registry.xml file:

   # rm /etc/sw/keys/registry.xml

3. Log out from Plesk interface and log into back to recreate the removed /etc/sw/keys/registry.xml file.

4. Run Daily Maintenance task to update keys on the server:

   # plesk daily