Symptoms
Incorrect record for [email protected] was created in the Postfix /var/spool/postfix/plesk/virtual database after re-enabling mail service:
# postmap -s /var/spool/postfix/plesk/virtual | grep [email protected]
[email protected] [email protected]
instead of
# postmap -s /var/spool/postfix/plesk/virtual | grep [email protected]
[email protected] [email protected]
Cause
Product issue:
-
#PPPM-7702 "Disabling and then enabling a domain’s mail service no longer breaks mailboxes with the reserved mail names: postfix, anonymous, drweb, root, and so on."
Fixed in:- Plesk Obsidian 13 October 2021 (Linux)
Resolution
Please consider updating your server:
Workaround
If update is not possible for some reason you may try the following
workaround
-
Connect to the server via SSH;
-
Repair the mailbox:
# plesk repair mail [email protected]
with