Knowledge Base

How to submit a request to Plesk support?

Here you can find the answers for the majority of questions that may arise on how to submit a request to Plesk support.

How do I create a new ticket?

There are the following available support options:

Support for direct Plesk customers:

Plesk offers free technical support for all direct Plesk customers (non-partners) who purchased the product directly from Plesk or AWS (Amazon Web Services) Marketplace:
[Free] 24/7/365 email, phone, chat

Support for Plesk Partners:

All Plesk Partners should use their company mailbox to contact Plesk technical support. The ticketing system recognizes Plesk partners by the company domain name.

Support for customers, who purchased a license from a Plesk Partner:

If the Plesk license was purchased from a Plesk Partner, the support should be gotten from this partner. Plesk partners are fully trained by Plesk and deliver best-in-the-industry support for Plesk products running on their infrastructure.
If it is required to identify who the hosting provider is, use this link, or check accounting records to find who receives payment for hosting.

Paid support subscriptions for customers, who purchased a license from Plesk Partner:

If Plesk license was purchased from a Plesk Partner but it is required to receive support directly from Plesk, it is possible to purchase a support subscription. Visit this KB article to learn more about support subscription.

How do I get support for extensions?

Support should be gotten from the developer of the extension. Each extension's page contains a link to support, for example:

How do I log in to the ticketing system?

1. If you have already submitted a support request and received a notification about request creation, follow the Forgot my password link in the Sign-In dialogue window.

To receive a password reset link use the e-mail you used when you created the request.

2. If you have not submitted a request yet you will need to click the Sign Up link and create a new user. A welcome email will be sent to the specified e-mail, containing a verification link that enables you to sign in.

I am logged into the ticketing system, how can I find my support requests?

To see your requests click on your username in the top-right corner, and then click My activities. There you can see the list of support requests you submitted.

What benefits does the ticketing system provide me?

Our ticketing system finds and prompts relevant solutions to help you address your question without contacting Plesk support. If you sign up to the Plesk ticketing system you can monitor all your tickets including priority and status. The system will let you see all tickets created by you or your colleagues and allow you to collaborate and share knowledge gained from the Plesk support team.