Knowledge Base

Failed to update the ModSecurity rule set: The username or password may be invalid, or your license may be expired or 401 Authorization required

Symptoms

The following error can be found in the Plesk Home page after the failed ModSecurity update:

Error: Failed to update the ModSecurity rule set. Details
In the menu Tools & Settings > Web Application Firewall (ModSecurity) the following error can be found:

Error: Failed to update the ModSecurity rule set: modsecurity_ctl failed: gpg: key 4520AFA9: "Atomicorp (Atomicorp Official Signing Key) [email protected]" not changed
gpg: Total number processed: 1
gpg: unchanged: 1
gpg: Signature made Thu Mar 15 01:24:49 2018 +07 using RSA key ID 4520AFA9
gpg: Good signature from "Atomicorp (Atomicorp Official Signing Key) [email protected]"
gpg: WARNING: This key is not certified with a trusted signature!
gpg: There is no indication that the signature belongs to the owner.
Primary key fingerprint: 1818 66DF 9DAC A40E 5B42 9B08 FFBD 5D0A 4520 AFA9
TERM environment variable not set.
aum failed with exitcode 3.

Or

Error: Failed to update the ModSecurity rule set: modsecurity_ctl failed: gpg: key 4520AFA9: "Atomicorp (Atomicorp Official Signing Key) [email protected]" not changed
gpg: Total number processed: 1
gpg: unchanged: 1
gpg: Signature made Mon Apr 15 18:15:00 2019 CEST using RSA key ID 4520AFA9
gpg: Good signature from "Atomicorp (Atomicorp Official Signing Key) [email protected]"
gpg: WARNING: This key is not certified with a trusted signature!
gpg: There is no indication that the signature belongs to the owner.
Primary key fingerprint: 1818 66DF 9DAC A40E 5B42 9B08 FFBD 5D0A 4520 AFA9
TERM environment variable not set.
aum failed with exitcode 3.
stdout:
Checking versions ...
AUM version is current: package asl is not installed[75G[[1;31m[1;32mPASS[0m[0m]
Authorization failed attempting to download an update.
The username or password may be invalid, or your license may be expired.
Please log in to the License Manager at https://www.atomicorp.com/amember/member.php and verify your account.
Further information may be found at: https://www.atomicorp.com/wiki/index.php/ASL_FAQ#HTTP_Error_401:_Authorization_Required.
-------------------------------------------------------------------------------
Errors were encountered:
L CODE SOURCE MESSAGE-
---- ----------------------------- ------------------------------------------
[1;31m3 303 Core::distributed_update Invalid user credentials
[0m159.69.178.159
203.0.113.2
stderr:
Unable to download tortix rule set

Or

Error: Failed to update the ModSecurity rule set: modsecuritymng failed: Error sending request 'channels/rules/plesk/modsec-201905100838.tar.bz2' to 'updates.atomicorp.com': status 401
at (WebRequest::executeRequest line 122)
at executeRequest(updates.atomicorp.com/channels/rules/plesk/modsec-201905100838.tar.bz2)(WebRequest::executeRequest line 127)
at downloadFile(updates.atomicorp.com/channels/rules/plesk/modsec-201905100838.tar.bz2)(WebRequest::downloadFile line 145)
at download(C:Program Files (x86)PleskPrivateTemp460E7B5.tmp)(ModSecurity::TortixRuleSet::download line 90)
at installRuleSet(tortix, )(ModSecurity::Adapter::installRuleSet line 62)
at installRuleSet(tortix, , true)(ModSecurityManager::installRuleSet line 47)
at execute console command --install-ruleset(vconsoleapp::start line 93)
at execute "C:Program Files (x86)Pleskadminbinmodsecuritymng" --install-ruleset --with-backup "--ruleset=tortix"(vconsoleapp::run line 110)
(Error code 1)
While trying to login to Atomicorp account using credentials from the /etc/asl/config file, the error as following can be seen:

The user name or password is incorrect