Symptoms
-
A domain hosted on Plesk is down with an error like these:
HTTP Error 403.503 - Forbidden
Detailed Error Information:
Module IpRestrictionModuleForbidden
You don't have permission to access / on this server
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request -
This is logged to the domain log
/var/www/vhosts/system/example.com/error_logon Plesk for Linux:AH01797: client denied by server configuration: /var/www/vhosts/example.com/httpdocs/index.php
Cause
The web server has been configured to deny access from all IP addresses in Plesk.
Resolution
Remove the IP address block, or whitelist the IP address that should have access.
- Log in to Plesk
- Go to Domains > example.com > Hosting & DNS > IIS Settings
- Set Deny access to the site to Default to allow all IP addresses to access, or
- Add the client's IP address to the Excluding list to allow only this IP address
- Log in to Plesk
- Go to Domains > example.com > Hosting & DNS > Apache & nginx
- Set Deny access to the site to Default to allow all IP addresses to access, or
- Add the client's IP address to the Excluding list to allow only this IP address
with