Knowledge Base

Default Plesk web page or other incorrect web page is shown

Symptoms

Default Plesk web page or other incorrect web page is shown when example.com is opened in web browser instead of the desired web page
On opening the complete URL to the website in webbrowser, for example https://example.com/index.php or https://example.com/Default.aspx the correct website is shown

Cause

A different document is processed before the desired Index file on Plesk for Linux or Default document on Plesk for Windows.

Resolution

Note: The desired index file (Linux) or default document (Windows) depends on the website application. To find the correct filename, contact the website developer.

Change index file load order:

For Plesk for Linux

Log into Plesk
Go to Domains > example.com > Apache & Nginx Settings
Enable checkbox Enter values for Index files
Remove the line with unwanted document from the list, or place the desired index filename to the first line
Click OK

For Plesk for Windows

Log into Plesk
Go to Domains > example.com > IIS Settings
Enable checkbox Enter values for Default documents
Remove the line which is not the default document filename from the list, or place the desired default document filename to the first line
Click OK

Alternatively, remove unwanted document which is not the Index file or Default document in website's document root:

Log into Plesk
Go to Domains > example.com > File Manager
Open domain's document root directory, for example folder httpdocs
Rename or delete the incorrect file which is served before the desired document, for example the file index.html: