Knowledge Base

[BUG] Unable to start or restart Apache after uninstalling Roundcube in Plesk: Could not open configuration file roundcube.htaccess.inc No such file or directory

Unable to start or restart Apache service after uninstalling Roundcube in Plesk
The server has at least one subscription suspended
The command plesk repair web fails with the following error message:

Template_Exception: apache2: Syntax error on line 222 of /etc/apache2/apache2.conf: Syntax error on line 6 of /etc/apache2/conf-enabled/zz010_psa_httpd.conf: Syntax error on line 37 of /etc/apache2/plesk.conf.d/webmails/example.com_webmail.conf: Could not open configuration file /etc/apache2/plesk.conf.d/roundcube.htaccess.inc: No such file or directory

Product issue:

#PPPM-12924 "Uninstalling a webmail client no longer breaks Apache configuration files."

Fixed in:
- Plesk Obsidian 13 October 2021 (Linux)

Please consider updating your server:

As a workaround:

Connect to the server via SSH
Install Roundcube:

# plesk installer --select-release-current --install-component roundcube
Repair web server configuration files:

Note: This command might take a while when the Plesk server hosts many domains

# plesk repair web

Connect to the server via SSH
Download the script:

# wget https://support.plesk.com/hc/en-us/article_attachments/4402154178322/fix_PPPM12924.tar.gz
Extract the script:

# tar -xzvf fix_PPPM12924.tar.gz
Give execute permissions to the script:

# chmod 740 fix_PPPM12924.sh
Run the script:

# ./fix_PPPM12924.sh
Repair web server configuration files:

Note: This command might take a while when the Plesk server hosts many domains

# plesk repair web