Symptoms
-
Advanced Monitoring in Plesk shows:
The tab content cannot be loaded because the Grafana service is stopped. Start the service?
-
Fixing Grafana looks correct until the first refresh
- The Monitor extension shows the error:
-
The Monitor extension shows the error::
Execution extension has failed with exit code 1, stdout: It seems that the extension installation is still in progress, so the "fix" command cannot be performed., stderr: .
Cause
An incorrect Grafana package is installed (e.g. grafana-enterprise).
Resolution
For Linux:
-
Connect to the server via SSH
-
Find out the name of the package:
# rpm -qa | grep grafana
grafana-enterprise -
Remove the package found on the step 2:
# rpm -e --nodeps grafana-enterprise
-
Remove the extension:
# plesk bin extension -u grafana
-
Install it back:
# plesk bin extension -i grafana
For Windows:
- Log into the server via RDP.
- Start a command prompt as an Administrator.
- Run the commands below one be one to uninstall incorrect packages and install a correct one:
C:> plesk bin extension -u grafana
C:> plesk bin extension -u monitoring
C:> plesk bin extension -i monitoring
with