This section provides procedures for solving the most typical problems
in Plesk for Linux. Most importantly, it contains information on what to
do if you:
- cannot access the Plesk login page
- cannot log in to Plesk
- forget the administrator’s password
- encounter problems when operating Plesk in a Virtuozzo container
If your problem is not discussed in this chapter or if the proposed
solution does not work, visit the Plesk Knowledge Base at
http://kb.plesk.com/ or contact our technical support department.
Cannot Access Plesk
If you get the error messages “Unable to initialize session”, “Domain ID
is undefined”, or “Client ID is undefined” when trying to access Plesk,
it means that Plesk cannot create a session in
$PRODUCT_ROOT_D/admin/sessions.
This may happen if there is not enough free disk space on the Plesk
server.
To check if there is enough disk space, run the commands:
# df -h
# df -i
If disk space usage is at 100%, you should remove useless files or
rotate log files in /var/log/. For more information on log rotation,
see the section Log Rotation.
Cannot Log In to Plesk
If you get the error message “Access for administrator from address
xx.xx.xx.xx is restricted in accordance with IP Access restriction
policy currently applied.” when trying to access Plesk, it means that
the Plesk IP access policy does not allow you to log in from your
current IP.
To access Plesk from an IP address:
- Log in to the server via SSH.
Change the IP access policy in the psa database:
To find the current policy and its restricted and allowed IP
addressess,run the following commands.
# mysql -uadmin -p`cat /etc/psa/.psa.shadow ` psa
mysql> select * from cp_access;
mysql> select * from misc where param='access_policy';
To clear the access policy settings:
Remove all records from the cp_access table:
mysql> delete from cp_access;
Set…