FAQ

What should happen on the ISV side when a license is terminated?

In general, ISV can stop providing the service for the Plesk owner. But
it would be good if ISV could provide smooth exit scenario for the end
user. Let’s suppose the extension needs to communicate with its API to
completely terminate the account. In such case we recommend to mark the
account as “being terminated” and allow the extension to communicate
with the API for some time (up to 1 month) to allow the required
changes.

Is it possible to reactivate (un-terminate) a license?

No. Unlike Plesk licenses which typically can be reactivated
(un-terminated) in KA, third-party licenses cannot.

What should happen on the ISV side if a license was not renewed on time (no RENEW call)?

In fact, there is no call to the ISV endpoint when a license is expired.
But on an extension side the license will be already marked as expired.
On the KA side there is a 3 months grace period till the TERMINATE
request. So we recommend to have the same grace period on the ISV side
when the extension cannot make API calls to create new objects but can
start reverting changes as the license owner decided not to pay for the
license. The same is for licenses on the ISV side when the extension
doesn’t communicate with the API: ISV can set expiration date for the
license based on the License Creation/Renewal/Upgrade
Request parameters.