Knowledge Base

Account Information

General Information

The General tab enables you to view and edit contact and access
information, view summary statistics on subordinate
objects of the account, manage notification
subscriptions, and view other account information, such
as account ID and type, creation date, status, parent
account, or sales person. The information is divided into
sections (Contact, Notifications, Access, General,
Summary).

Summary

This section shows statistics for customer and reseller accounts, each
number presented as a link to the corresponding search results:

Active licenses - the number of active licenses; always displayed.
Operator accounts - the number of direct operators under the account;
always displayed.
Customer accounts - the total number of customers under this reseller
and its sub-resellers; always displayed for reseller account.
Reseller accounts - the total number of sub-resellers (direct and
indirect); displayed if this number > 0.
Partner API logins - the number of Partner API logins in the enabled
status in this account; displayed if this number > 0.

Warning messages

Resellers, customers, and operators under a reseller or a customer can
view warning messages, which are displayed on the account details page
(Accounts > click an account) in the General section, as well as
when users log on to Partner Central.

Warning messages appear if the payment is delayed. They can be of three
levels:

First level - a message is displayed.
Second level - a message is displayed and the access to Partner
Central becomes read only.
Third level - a message is displayed and the access to Partner
Central is denied.

Licenses

The Licenses tab shows license management settings and detailed
statistics on licenses.

For the customer, the tab shows total numbers of the customer’s
licenses, depending of various criteria. For the reseller, the tab shows
total numbers across all customer accounts under the reseller, depending
of various criteria.