REVE Chat

Overview

REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to customers for better customer service or to boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform.

REVE Chat also has advanced features such as Voice/Video Chat, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and many more to personalize every customer interaction.

Key Features

• Voice/ Video Chat: Talk to your customers using voice/ video chat right inside your web or mobile apps with click to call solution.
• Facebook Messaging: Chat with your Facebook customers using REVE Chat from single dashboard.
• Viber Messaging: Chat with your customers on Viber messaging using your public account from single dashboard.
• Real-time Visitor Analytics: Click to call is a powerful solution that can be implemented on REVE Chat to offer real-time voice assistance to online customers. It allows visitor and agent to initiate Voice and Video Call from their Chat window.
• Department Management: Improve customer response time by routing your customer queries to the right department.
• Auto Triggers: Send automatic invitations to your website visitors based on certain time, ULR or location.
• Chat Monitoring: Monitor your agent performance and responses in real time to provide more appropriate answers to your customer queries.
• Queuing: Manage your customer expectations effectively by providing them right information about waiting time when your agents are busy with other customers

Key Benefits

• Get complete overview and insights about your customer interactions across multiple channels
• Offer your visitors instant assistance and increase your sales conversions
• Reduce cost of service by managing multiple customers simultaneously.
• Receive valuable customer feedback after every chat session to gain insights and improve the quality of your service.
• Proactively engage to assist website visitors in real-time before they leave your website being frustrated.

Should you need any assistance, feel free to chat with our customer advocates on www.revechat.com or email us at [email protected]