What makes our customers and partners tick? We asked Michael Schinzel, Managing Director at IP-Projects and long-term Plesk partner about what made them choose us. Seems it was a shift of perception, proper support when in need, and open discussions about prices.
Who are IP-Projects?
The hosting company IP-Projects focuses on personalized direct customer support and its mantra is to solve the needs of its customers. And these very customers asked specifically for Plesk. Why? Because they prefer a user interface that allows them to create and manage domains within seconds – within a single platform.
Watch Michael Schinzel tell the full story of how the “rather small or medium-sized” IP-Projects powered up with Plesk.
So, based on a pure cost /benefit analysis, Michael says IP-Projects opened up to Plesk. But it was not an instant decision.
Initial Reservations of Plesk and Change of Perception
The start was not very optimistic, as IP-Projects was rather reserved towards using Plesk. The perception was that it was a rather confusing and complicated management panel, some time back in 2011. Therefore, Michael recalls, “until the time when our former license partner had ceased to cooperate with Plesk, we did not deal with your company intensively.”
IP-Projects go from fear to finding something special in Plesk.
“In our experience, there is no other hosting control panel with such a diverse offer.”
“Only in 2014 did we become a direct Plesk partner. From that point on, Plesk established itself as a real alternative to the free dashboard we were using.”
Finding Solutions to Critical Issues
Plesk is an added layer over IP-Projects’ server infrastructure. Their numerous enhancements such as the SEO Tools, WP Toolkit and Joomla! Toolkit, are also valuable add-ons for IP-Projects customers. They discovered it to be a great choice due to our management interface. But one of the strongest arguments for using Plesk is the technical support offered free of charge for direct customers.
“[Plesk Support] created several service tickets for a range of issues. And some were not even 100% coming from the Plesk hosting panel. We always received excellent support from the customer care teams. Without any additional costs. This is how we discovered that Plesk has become a reliable partner in the recent years”
Good Value for Money
When it comes to Plesk pricing levels, Michael Schinzel believes that startups should benefit from a pricing tier dedicated to this category.
“This way they would be able to offer new providers good conditions to buy Plesk licenses. For example, a special discount for 1-2 years for direct partners.”
With such a settling offer in their pockets, companies on the same range as IP-Projects could build a customer portfolio faster. And once secured, they can scale up by choosing from Plesk’s solutions portfolio. Nonetheless, IP-Projects moved smoothly past this specific initial challenge. And Plesk played a key role in this regard.
How? Plesk is always open to discuss license prices and other possibilities of cooperation with customers. IP-Projects listened to its customers, as does Plesk. They both met halfway. However, being open to price negotiation is not all.
Plesk support for direct partners is the other top differentiator. Faster and leaner operations for direct partners generate happier customers – And this provides great value for money.
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