In case of issues with Plesk or one of its services, Plesk users can opt
to generate technical
reports
before contacting support. These reports contain Plesk’s server log and
configuration files. Generated technical reports are sent to Plesk, and
then they become available to Plesk Support and to Partners Support
service via Partner Central. Reports make the interaction between users
and support services much more efficient, and help resolve issues. A
report is stored in Partner Central for four weeks.
To access technical reports, you must have the permission Manage
Support Technical Reports.
Technical reports are available on the Support tab, where you can
view and download them. To find a report, type a search query or use
predefined filters (on the left).
Viewing Technical Reports
The list of reports provides the information:
-
Report ID. The technical report ID in the
TR-<PRODUCTPREFIX>-<NUMBER>format, where:-
TR- is an abbreviation of Technical Report -
<PRODUCTPREFIX>is product-dependent string without spaces,
for example, PLSK. -
<NUMBER>is a positive integer number.
Click the link in this field to open report details.
-
-
Type. Indicates the level of detail in a report, can be Normal or
Verbose. -
Creation date. The date and time of report creation.
-
License number. Click the link in this field to view the license
details. -
Owner. The license owner. Click the link in this field to view the
account details. -
Size. The size of the report file.
-
Action. You can download reports in the ZIP format. Also, you can
delete reports.
Report Details
Click the link in the Report ID column to open report details.
In addition to the information in the list of reports (described above),
the General tab of report details contains:
- License information, for example, Plesk 12 Web Pro Edition.
- (If available) The IP address of the server where Plesk is installed.
- (If available) The OS of the server where Plesk is installed.
- (If available) Product version.
The Events tab of report details displays events:
- Receiving the report - that is, when the report was stored in Partner
Central - Downloading - when a user downloaded the report.
To search for a particular event, use the following filters:
-
Date (date interval). The period when the operation on a report
was performed. - Actor. A user or a system that performed operations on a report.
-
IP address. The server IP address from where the report was
received. -
Action. The operation that was performed on a report, for
example, downloading or receiving.
To download the list of the events in the XLSX format, click Export to
Excel.
Downloading Reports
In the list of reports:
Go to Support > locate the report in the list > click Download
in the Action column.
On the report details page:
Click the link in the Report ID column > click Download on the
toolbar.
Deleting Reports
On the report details page:
Click the link in the Report ID column > click Delete on the
toolbar.
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