Symptoms
- The following error comes up when trying to clone a WordPress instance at Domains > example.com > Click on Clone or making Smart Update.
Smart Update was unable to correctly clone your website for further analysis. Please try again later.
- The following message can be found in
/var/log/plesk/panel.logwith debug mode enabled:What broke when cloning WordPress instance #12 ('https://example.com'):
Page relative uri: /terms-and-conditions/
shortcode
...
Cause
Product issue:
-
#EXTWPTOOLK-5569 "Smart Updates no longer fail to analyze the site due to incorrect shortcode detection."
Fixed in:- WP Toolkit 5.5.1 21 July 2021
Resolution
Workaround
If update is not possible for some reason you may try the following
workaround
As a workaround, follow these steps:
-
Connect to the server via SSH.
-
Edit file
/usr/local/psa/admin/conf/panel.ini. Add the following lines:[ext-wp-toolkit]
smartUpdateInitialCheckEnabled = false -
Log into Plesk and run Smart Update for affected instances in Plesk again.
-
After successful update revert the changes back by removing or commenting the line with ";" in
/usr/local/psa/admin/conf/panel.inias below:[ext-wp-toolkit]
;smartUpdateInitialCheckEnabled = false
with