Symptoms
- Plesk migration error:
Failed to copy mail content of subscription. Most probably that happens because of a network-related issue. Please check network connections between source and target servers, then re-copymail content with the help of 'copy-mail- content' command
or:
Failed to copy web files for subscription. Migration tools tried to perform operation in 3 attempts: Rsync failed to copy files from the source (the source server 'source') to the target server (target Plesk server). This could happen because of a network connection issue. Retry copying the files with the help of the "copy-content" command.
- Errors in
%plesk_dir%varmodulespanel-migratorsessionsYYYYMMDDHHMMSSdebug.log
on Windows or/usr/local/psa/var/modules/panel-migrator/sessions/YYYYMMDDHHMMSS/debug.log
on Linux:|E|ST1|core.windows_rsync|example.com|Interaction via rsync with server at 203.0.113.2 and client at 203.0.113.3 was failed, retry in 10 seconds
rsync error: error in socket IO (code 10)
rsync: failed to connect to 203.0.113.2: Connection timed out (116)
Cause
Rsync utility cannot communicate with mail server. It can be source Plesk server or remote mail server.
Resolution
- Run RPC Agent manually on the source server or remote mail server. The instructions can be found in this article
-
Temporarily disable firewall and antivirus on the source server or adjust settings to allow connections to the target server. The list of ports to allow can be found here.