WordPress Dashboard can not be opened: You do not have permission to view this directory or page

Symptoms

• Attempts to log in to the WordPress Dashboard produce the following error:

  You do not have permission to view this directory or page.

• Unable to open domain's PHP info page in Domains > example.com > PHP Settings > View the phpinfo() page:

  Error: Unable to retrieve information about the PHP configuration.

• Failed Request Tracing shows wrong paths to the domain directory:

  PHP Warning: Unknown: open_basedir restriction in effect. File(C:Inetpubvhostsdomain.netlogsphp_errorsexample.netphp_error.log) is not within the allowed path(s): (C:/Inetpub/vhosts/domain.net;C:WindowsTemp) in Unknown on line 0 PHP Warning: Unknown: open_basedir restriction in effect. File(C:Inetpubexample.comhttpdocsWordPresswp-login.php) is not within the allowed path(s): (C:/Inetpub/vhosts/domain.net;C:WindowsTemp) in Unknown on line 0 PHP Warning: Unknown: failed to open stream: Operation not permitted in Unknown on line 0

• There is the .user.ini file in the domain's Document Root directory

Cause

The .user.ini file contains additional PHP settings.
There are wrong paths for open_basedir option that overrides the PHP settings set in Plesk.

Resolution

1. Connect to the server via RDP

2. Go to %plesk_vhosts%example.comhttpdocs

3. Open the .user.ini file in any text editor

4. Adjust the value of the open_basedir option

   Note: If it is not needed the file can be safely removed.