360 Monitoring shows the error in Plesk: An unexpected error occurred

Symptoms

• The following error appears under Plesk > Monitoring after configuring 360 Monitoring:

  An unexpected error occurred

• The following error is logged in /var/log/plesk/panel.log:

  ERR [panel] Unable to Connect to ssl://api.monitoring360.io:443. Error #0: :
  0: /usr/local/psa/admin/plib/modules/monitoring/library/Http/HttpClient.php:147
  PleskExtMonitoringHttpHttpClient->request()
  1: /usr/local/psa/admin/plib/modules/monitoring/library/CloudApi/Monitoring360/Monitoring360ApiClient.php:105
  PleskExtMonitoringCloudApiMonitoring360Monitoring360ApiClient->getServerNotifications(string '62...1c')
  2: /usr/local/psa/admin/plib/modules/monitoring/library/CloudApi/Monitoring360/Monitoring360ApiBroker.php:161
  PleskExtMonitoringCloudApiMonitoring360Monitoring360ApiBroker->getServerNotifications(string '62...1c')
  3: /usr/local/psa/admin/plib/modules/monitoring/scripts/cloud-alerts.php:27

Cause

Outdated CA on the server.

Resolution

1. Connect to the server via SSH

2. Update certificate authority information:

   • Debian-based (Debian/Ubuntu):

     # update-ca-certificates

   • RHEL-based (RHEL/CentOS/AlmaLinux):

     # yum update ca-certificates